Contact AskDone
Send installation questions, product feedback, privacy requests, or suspected security issues to:
[email protected]Include these details
- Your Shopify store domain.
- The AskDone page or procedure involved.
- The approximate time the issue occurred.
- A description of what you expected and what happened.
Please do not email passwords, access tokens, payment card data, or unnecessary customer personal information.
Urgent safety concerns
If you believe an unauthorized action or data exposure may have occurred, use the subject line “Urgent security issue” so the report can be prioritized.
Uninstall and data deletion
You can uninstall AskDone from Shopify Admin under Apps and sales channels. Shopify then sends AskDone an authenticated uninstall webhook, and AskDone deletes that shop's Cases, settings, operational events, pilot metrics, feedback, and sessions. You can also email us to request access, correction, or deletion where applicable.
Current product scope
The early-access release is focused on Shopify order-status and cancellation procedures. Cancellation remains approval-first: AskDone prepares a proposal and evidence before any irreversible action.